Frequently Asked Questions
Where are you located?
We are located in Penticton, British Columbia in the Okanagan Valley. We provide services for Penticton, Summerland, and Naramata. If you are outside these regions but are interested in services, please do not hesitate to reach out!
How does cleaning work?
Book a no pressure estimate using our 'request quote' botton on the bottom right of the page.
When booking habit & Kin services we have a minimum of 2 hours. A qualified team member will work with you prior to your scheduled appointment to determine exactly what services will work best for your needs and home.
We charge for the exact time our team is in your home. Should the estimated time and the actual time differ, Habit & Kin will contact you immediately to discuss your preference on how to proceed.
If you choose, we can wrap up and leave so as not to incur more cost or we can continue on to have your home spotless.
What are your rates?
Rates vary depending on the day of the week, length of service and the type of cleaning you require.
**Ask us about pre booking multiple visits and how this helps you save more and ensure we will be available for your home.
What cleaning products do you use?
Habit & Kin uses natural, eco friendly products that are safe for pets, children and those with sensitivities to cleaning products.
Should you prefer, Habit & Kin can use your cleaning products instead. We will cover this when you schedule your free quote and add it to your profile for our team. (link Book now)
Are your products safe for pets?
Yes! We use natural cleaners to ensure pet, children and adult sensitivities are accounted for.
How often should I get my house cleaned?
As often as you like!
Habit & Kin’s cleaning appointments can be one time or scheduled to suit your needs. For a general clean we have found most clients like to book in every 2 or 3 weeks.
Ongoing appointments scheduled in advance are privy to specials and incentives!
How do I know what was cleaned?
You will have the opportunity to decide what you wish to be cleaned during the initial visit with a Habit & Kin team member when building out your quote.
Habit & Kin will provide you with a cleaning checklist via email after each visit.
Habit & Kin can also provide you with before and after photos upon request.
How do I book a service?
Fill out a 'request quote' form and we can go from there!
You can also contact us via e-mail or phone to inquire or book an appoitnment. We will put together a free quote so there is no pressure to commit until you are ready.
Can I cancel or reschedule my appointment?
If you need to reschedule your appointment, simply let us know at least 48 hours prior to your appointment and we’ll set you up with the next best available date and time.
If you need to cancel your appointment, let us know at least 48 hours prior to your appointment.
Cancelling or rescheduling within 48 hours of your appointment is not permitted.
What is the Wildflower Market?
The Wildflower Market is a passion project with the goal of bringing makers from all over the Okanagan Valley (and beyond) together to celebrate diversity and shopping local.
We love sharing our curated vendor lists with people in the Okanagan and look forward to what is in store for the Wildflower Market's future.
Next Market FAQ:
July 9th, 2022
Memorial Park, Summerland
50 local Okanagan vendors